What Are Disaster Service Workers (DSW)?
In California, all public employees are DSWs and can be designated to assist in disaster response and recovery. While police officers and firefighters handle immediate emergency situations, DSWs provide vital support during the aftermath of a disaster. In accordance with state law and City directives, City departments can activate employees as DSWs to aid in response and recovery efforts.
- Section 3100 states that all public employees in the state of California are considered Disaster Service Workers (DSWs) as part of their official duties. This includes employees of the state, counties, cities, and special districts.
- The code mandates that, in the event of a disaster, public employees can be called upon to assist in emergency response and recovery efforts, and they are required to perform these duties when directed by their employer or a designated authority.
- Sec. 6-6 states “All officers and employees of the city, along with volunteers, groups, organizations, and individuals—including disaster service workers—who may be assigned duties related to the protection of life and property during an emergency, shall constitute the emergency organization of the city.”
- Sec. 6-2(C) defines a disaster service worker as “a person defined as a disaster service worker in California Government Code Section 3101 and California Labor Code Section 3211.92.”
DSWs play a crucial role in supporting local government efforts during emergencies and disasters. These workers are typically employees of the city who are designated to serve in emergency response and recovery roles. Their duties are essential for ensuring the safety, welfare, and recovery of the community during disasters.
Bigger Picture of Emergency Response
In California’s emergency management framework, Disaster Service Workers (DSWs) play a crucial role in ensuring a rapid and organized response to major emergencies.
Through the Standardized Emergency Management System (SEMS), Oxnard ensures that DSWs are integrated into a coordinated structure that enables the city to share resources, communicate effectively, and align its efforts with regional and state partners. SEMS facilitates mutual aid and ensures that Oxnard’s resources, including DSWs, are strategically deployed during emergencies.
On a broader scale, SEMS is interconnected with the National Incident Management System (NIMS), which provides a framework for collaboration across state and federal levels. This integration allows Oxnard to contribute to national response efforts when needed while also benefiting from federal resources and support during major incidents.
To gain a deeper understanding of how SEMS and NIMS function and interconnect, take the following foundational virtual courses:
- IS-100.C: Introduction to the Incident Command System
- Offered through FEMA, this course provides an overview of the Incident Command System, which is a key component of NIMS. It explains the principles and structure of ICS, which is used for incident management at all levels.
- IS-700.B: An Introduction to the National Incident Management System (NIMS)
- Also provided by FEMA, this course focuses on NIMS, explaining its purpose, principles, and how it fosters nationwide collaboration during incidents.
- SEMS Introduction Course
- Offered by the California Specialized Training Institute (CSTI), this course provides an overview of SEMS, including its five organizational levels (field, local, operational area, regional, and state) and how it integrates with NIMS.
When Are DSWs Activated?
DSWs are activated when additional support is needed during an extraordinary emergency or disaster that has impacted Oxnard.
Mandatory Participation
If you receive a notice to report as a DSW, you are required by law to serve.
Activation Process
In a citywide emergency, the Emergency Operations Center (EOC) will be activated, where various City departments (with coordination from County and partner agencies) will coordinate the city’s response to the emergency.
If DSWs are needed, the EOC will notify the City of Oxnard Human Resources (HR) Department who will work with department representatives to deploy the necessary personnel.
You will receive a message (text, call, email) with information on the emergency and confirmation of your activation. Once you receive that message, you will indicate you are ready to respond to the emergency as a DSW. Once confirmed, you will receive your reporting time and location.
DSW Reporting Information
When you are assigned to serve as a DSW, you will be contacted by Human Resources (HR) with details about your assigned role, and instructions on when and where to report.
As a DSW, you may be asked to:
- Perform duties different from your usual tasks
- Report to a different work site
- Work outside your regular schedule
HR may assign you to roles based on your daily job duties or any special skills you possess. Some common roles DSWs may be assigned include:
- General duties: Clerical support, damage assessment, driving, food preparation, sorting, packing, and loading.
- Specialized duties: Language translation, public outreach and communication, or operating commercial vehicles.
Key Responsibilities of a City DSW In Detail
DSWs may assist in communicating important information to the public, including evacuation notices, safety protocols, and updates on recovery efforts. They could be involved in disseminating information via local media, public service announcements, or direct communication with residents or providing translation services.
DSWs may support the operation of shelters, ensuring safe and organized environments for displaced individuals and families. Responsibilities include setting up shelter facilities, registering evacuees, maintaining shelter operations, providing meals, and addressing the specific needs of shelter residents under the direction of trained shelter staff or Red Cross volunteers.
DSWs may assist with managing traffic and crowd control during evacuations. They help direct people to designated evacuation routes, ensuring smooth operations at Temporary Evacuation Points (TEPs), and supporting the safe movement of residents to secure locations.
After a disaster, DSWs may be part of damage assessment teams, evaluating the destruction of homes, businesses, and infrastructure. They gather data to assess the extent of damage, support recovery efforts, and assist in the distribution of assistance programs such as FEMA aid.
DSWs play a vital role in the distribution of essential supplies such as water, food, sandbags, personal protective equipment (PPE), and clean-up materials to residents and businesses affected by the disaster. They help coordinate the logistics to ensure timely and efficient delivery of resources.
DSWs may engage in public outreach, helping to educate the community about response plans, and available resources. They assist in promoting safety awareness during and after a disaster, ensuring the public knows how to access critical resources and services.
Following the immediate response phase, DSWs assist in long-term recovery operations, helping residents navigate disaster assistance programs, coordinating rebuilding efforts, and supporting the restoration of public infrastructure.
Requirements and Expectations of DSWs
- Oxnard employees are required to complete assigned training through NeoGov or other platforms to ensure they are equipped with the necessary knowledge and skills. Additionally, Just-in-Time training may be provided once you are assigned to your DSW role.
- During disaster events, you may be asked to work outside of regular business hours, including weekends or holidays, depending on the needs of the situation.
- DSWs may be asked to perform physically demanding tasks, which may involve working in challenging conditions and responding to emerging needs. If you need any accommodations, please don’t hesitate to discuss them with your supervisor.
What to do during a Disaster
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- Check on your family to ensure they are safe.
- Report immediately to your supervisor or designated emergency location.
- Follow instructions from your department to assist with the response efforts.
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- Check on your family to ensure they are safe.
- Contact your supervisor to inform them of your location. They may provide instructions to stay in place or move to another location.
- If you can’t reach your supervisor, proceed to your designated alternate worksite or the nearest City of Oxnard facility for guidance.
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- Prioritize the safety of your family first, then follow your department’s procedures to report to your work location or alternate staging area.
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- Notify your supervisor of your status, if possible.
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- Stay informed by listening to local news, VCEmergency and monitoring the City of Oxnard’s official social media accounts.
Important Reminders
Ensure you have a comprehensive emergency plan in place with your family. Prepare an emergency go-bag containing water, food, and essential supplies for at least three days. Don’t forget to include items for pets, any necessary medications, and copies of vital documents. Make sure to establish a clear reunification plan with your loved ones in case of separation. Being prepared is key to your safety and peace of mind during a disaster.
Compensation
DSWs receive compensation for time spent performing duties in this role. Overtime pay will be provided for overtime-eligible employees per their bargaining unit’s existing memorandum of understanding (MOU).
Frequently Asked Questions
If you are unable to report for DSW duties, it is essential to notify your supervisor or designated point of contact as soon as possible. Participation is required under California law during a declared emergency, but the City will review your circumstances, such as medical issues or other valid reasons, on a case-by-case basis.
We recognize that unforeseen circumstances may arise. If you believe you have a situation that could impact your ability to serve, it is critical that you notify your supervisor immediately. Any considerations will be reviewed on a case-by-case basis.
Your supervisor will decide any necessary changes to your normal work hours, which may include overtime or shift adjustments.
While there is no set time limit on how long you may be needed, City leadership will monitor the situation and aim to conclude the response effort when it’s safe to do so.
If you are injured while acting as a Disaster Services Worker, your injury is covered under workers’ compensation. This means that you are entitled to benefits similar to those provided for other work-related injuries. The claims process follows the same guidelines and authorities as any other worker’s compensation claim within the City.
Working during disasters can be stressful and demanding, both mentally and physically. It’s important to prioritize your well-being—be sure to take advantage of the employee resources available to support you.
Employee Benefits Guide
Access the Employee Assistance Program (EAP) on page 45 for support.
9.01 MB PDF | Updated 10/24/24