Supervisors’ Bootcamp is a series of 10 classes which focus on the foundations of people management. Bootcamp is cohort-based, meaning you’ll be learning alongside the same group of managers each class. Not only will you be receiving some great information and tools to help you lead your team, it will also give you the opportunity to get to know and share ideas and struggles with other managers/supervisors across the City.
This is a required program for all current and new managers/supervisors (within their first year of employment).
During the orientation session, you’ll get to know other managers at the City and reflect on your learning goals as a participant.
Objectives:
- Understand the purpose of Supervisor’s Bootcamp
- Meet your Bootcamp cohort
- Establish your learning goals
Competencies: KSAs
Objectives:
- Learn theme definitions
- Identify your top five themes, and improve your performance
- Discover your natural talents
- Gain a better understanding of your custom strengths using the insight guide
Competencies: Team Performance, Effective Communication
Objectives:
- Learn how to successfully recruit, hire, and onboard the best people for your team
- Understand the steps of the recruitment, selection, and hiring process
- Know how to work with HR to ensure a successful recruitment
- Review of best practices for onboarding employees
Competencies: Hiring & Developing Talent
Objectives:
- Learn how to provide continuous feedback to keep employee performance on track
- Understand the value and process of performance management
- Know how to set and communicate expectations
- Practice creating and measuring goals
Competencies: Team Performance, Business Acumen, Leadership, Effective Communication
Objectives:
- Learn the elements of meaningful feedback and how to deliver feedback in a receivable way
- Assess ways that you can build trust
- Understand how to make feedback easier to receive
- Practice giving and asking for feedback
Competencies: Effective Communication, Team Performance
Objectives:
- You’ll practice using coaching questions to help employees maximize their own performance
- Understand the difference between feedback, training, and coaching
- Know when and how to use a coaching conversation
- Practice using the coaching model
Competencies: Hiring and Developing Talent, Team Performance
Objectives:
- To understand the process of progressive discipline.
- Practice using performance improvement tools before discipline is needed
- Know the process for when discipline becomes necessary
- Understand how PRRs and MOUs are followed in the discipline process
Competencies: Team Performance
Objectives:
- Learn how to create an Individual Development Plan (IDP) for yourself and how to support your team’s creation of IDPs.
- Know what an IDP is and why you (and your reports) should have one
- Know how to fill out and monitor an IDP
- Brainstorm 3E (education, experience, exposure) activities that could support your team
Competencies: Hiring and Developing Talent
Objectives:
- Learn ways to move toward healthy conflict
- Practice active listening
- Understand a variety of communication and conflict styles
- Understand how to avoid conflict escalation and move toward resolution
Competencies: Team Performance, Effective Communication
Objectives:
- Situational leadership will help you adjust your managerial style to the needs of your team
- Determine the performance readiness of team members
- Understand how to apply Situational Leadership strategies
- Learn delegation techniques
Competencies: Team Performance